FOR WHOM?
For Luxury Hotel Executives and Converters.
Ground To Crown
Integrating Strategies Accross The Board
Impact Yes – Luxury Hotel – Training Program
- Luxury Hotel - Investor
- Luxury Hotel - GM
- Luxury Hotel - Executives
- Luxury Hotel - Department Heads
- Luxury Hotel - Line Staff
While high upfront costs and long returns remain challenges for luxury hotel investors, soft-skills training can help.
By
- improving staff performance,
- reducing employee turnover, and
- boosting guest experience
soft skills training indirectly and effectively contributes to cost reduction and revenue growth, ultimately leading to a better ROI.
Soft skills training enables GMs of luxury hotels to
- bridge the gap between guest expectations and budget constraints,
- attract and retain top talent,
- foster innovation,
- build strong partnerships and
- allay guest concerns,
all of which are important to compete and protect the hotel brand’s reputation.
Soft skills training empowers luxury hotel executives to
- negotiate better deals,
- innovate to gain a competitive advantage,
- attract and retain top talent and
- understand guests’ needs for exceptional experiences.
By sharpening their communication and strategic thinking, leaders can effectively develop and implement strategies that address these challenges and ultimately ensure the long-term success and reputation of the hotel’s brand.
Soft skills training enables department heads to manage
- the balancing act between guest satisfaction and tight budgets,
- staffing concerns,
- departmental performance targets (KPIs) and
- inter-departmental communication.
The department heads bridge between the hotel’s strategy and its implementation by the line staff.
Staff in luxury hotels are under pressure
- to provide impeccable service
- in a fast-paced environment
- with long working hours and
- limited opportunities for promotions.
Low wages and the feeling of being left out of the loop can add to the stress and make it difficult to stay motivated.
Soft-skills training can effectively inspire line staff to cope and to excel.
Clickable
Your Org Chart May Look Different.
Just Like Our Approach.
Ground To Crown
The right direction to grow!
Not just a “top-down, bottom-up approach”!
CROWN

GROUND
Rising against gravity.
Resonating with gravity.
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